Ibrahem Nezar Kasem Al-Shikh

Information Technology Student & Networking Specialist

📍 Jeddah, Saudi Arabia  |  Nationality: Syrian

Professional Summary

Information Technology student (Networking Track) at King Abdulaziz University with a 4.71/5.00 GPA and 3+ years of hands-on IT support experience in helpdesk support, Windows deployment, and hardware and software troubleshooting. Completed a summer traineeship at WOW Digital Information Technology and Cisco Networking Academy training in networking, hardware, and operating systems. Seeking an IT Support position to deliver fast, reliable technical support to end users.

Education

Bachelor of Science in Information Technology
King Abdulaziz University (KAU)
2022 - 2027 (Expected)
Jeddah, Saudi Arabia

• GPA: 4.71 / 5.00 | 4th Year | Specialization: Networking Track

Work Experience

IT Support Technician & Graphic Designer
Dar Al-Nasaem for Publishing and Distribution
2022 - 2025
Jeddah, SA
  • Provided day-to-day IT support, troubleshooting hardware and software issues for all staff.
  • Installed and configured Windows systems, managed drivers, and set up printers across the office.
  • Designed promotional and publishing materials using Adobe Photoshop.
  • Maintained and organized digital assets, files, and internal systems.
  • Supported technical operations across the full publishing workflow over 3 years.
IT Summer Trainee
WOW Digital Information Technology
Jun 2026 - Sep 2026
Jeddah, SA
  • Completed hands-on training in web development, mobile app development, system analysis, deployment, integrations, and technical support.
  • Contributed to Esmaani project: developed promotional website, integrated Frappe Framework, built Flutter mobile app, implemented payment integration, and prepared beta release on Google Play Store.
  • Assisted in initial development of WOW Revenue Hub (Frappe/ERPNext): requirements analysis, integration planning, task planning, and Project Ledger creation.
  • Developed understanding of full SDLC from requirements to deployment and improvement.
Bookseller & Event Staff
Jeddah / Riyadh / Madinah International Book Fair
2021 - 2023
Saudi Arabia
  • Managed sales of books and educational tools at two major national book fairs.
  • Handled organizing, transporting, and delivering inventory at event venues.
  • Developed strong communication and customer service skills in a high-traffic environment.
Warehouse Assistant
Zebra Stationery (Representative Warehouse)
2019
Jeddah, SA
  • Assisted in stationery warehouse operations including stock organization and logistics.
  • Gained foundational experience in inventory management and supply chain processes.

Featured Projects

Event Management System (EMS)
Java, Spring Boot, PostgreSQL, Docker
  • Developed full-stack event reservation platform.
  • Implemented booking system and role-based access control.
Jafile (Java File Converter)
Java, Swing, Docker, Pandoc, FFmpeg, LibreOffice
  • Built desktop app for converting files across multiple formats.
  • Implemented GUI with drag-and-drop and batch processing.
BaseNode (Personal File Server)
Node.js, HTML, CSS, JavaScript
  • Developed self-hosted file server using Node.js.
  • Implemented secure login and file management system.
Smart Document SaaS Platform (SDSP)
FastAPI, React, PostgreSQL, Docker
  • Developed a bilingual multi-tenant document builder and PDF generation platform.
FunTime - Movies & TV Browser
HTML, CSS, JavaScript, REST APIs
  • Built web app using HTML, CSS, JavaScript, and REST APIs.
  • Implemented search and media preview features.

Certifications & Professional Development

IT Customer Support Basics — Cisco Networking Academy
Sep 2026
Computer Hardware Basics — Cisco Networking Academy
Sep 2026
Operating Systems Basics — Cisco Networking Academy
Oct 2026
Networking Basics — Cisco Networking Academy
Apr 2026
Introduction to Cybersecurity — Cisco Networking Academy
Jun 2024
Introduction to Software Testing — Simplilearn SkillUP
Sep 2025
Professional Development Program — Cisco Networking Academy
Feb 2024
Introduction to Internet of Things — Misk Academy
Jul 2024
Introduction to Microsoft Excel — Coursera Project Network
Jun 2024
For more info

Technical Skills

IT Support & Systems
Windows 10/11 Installation & Deployment Driver Management (Chipset, GPU, Audio, Network) Printer Setup & Troubleshooting Hardware Diagnostics & Repair Software Troubleshooting End-User Technical Support Helpdesk Support
Networking
Cisco Networking Fundamentals (Cisco Certified) Basic Network Configuration LAN/WAN Concepts Network Troubleshooting
Programming & Development
Java Spring Boot Node.js HTML CSS JavaScript REST APIs PostgreSQL Docker
Software & Tools
Adobe Photoshop Microsoft Word Microsoft Excel Microsoft PowerPoint
Languages
Arabic — Native English — Professional Working Proficiency